PerfectFit Guarantee: Your Risk-Free Measuring Solution
Never worry about mismeasuring your blinds again! With our PerfectFit Guarantee, we’ll make sure your blinds fit perfectly—no stress, no hassle.
What is the PerfectFit Guarantee?
We understand that measuring for made-to-measure blinds can feel daunting, but with the PerfectFit Guarantee, you can shop confidently. If there’s an issue with your measurements, we’ll replace or resize your blinds quickly and affordably, ensuring the perfect fit every time.
The only cost to you will be any difference in price if your new measurements are larger. We will also charge you for the delivery of the replacement.
Why Choose PerfectFit?
Stress-Free Shopping:
Enjoy peace of mind knowing that even a small measuring mistake won’t ruin your purchase.
Affordable Adjustments:
Resizing or replacing your blinds costs just £10 for delivery, and any price difference for larger blinds.
Hassle-Free Process:
Simply contact our team within 7 calendar days of receiving your blinds, and we’ll guide you through submitting new measurements and getting your replacement sorted.
How Does It Work?
1. Order with Confidence: Measure using our Measuring Guide and place your order.
2. Let Us Handle the Rest: If there’s an issue, get in touch with us within 7 calendar days of receiving your blinds.
3. Replace or Resize: Provide your updated measurements, and we’ll send replacements. The only cost will be any price difference for larger blinds and £10 for delivery.
Your Questions Answered
Who is eligible for the PerfectFit Guarantee?
All customers who purchase the separate PerfectFit Guarantee are eligible.
What if I made a significant measuring mistake?
We can only honor adjustments within +/- 10% variation of the existing measurements.
Is there a cost?
Yes, a small fee of £10 for delivery applies for resizing or replacing the blinds. If your new measurements are larger, you’ll also need to pay the price difference.
Why Choose Zen Shades?
At Zen Shades, we aim to make shopping for blinds as easy and worry-free as possible. Our PerfectFit Guarantee is just one of the many ways we put you, our customer, first. Pair this with our 5-year guarantee, 5-star reviews, free next-day sample delivery and AR preview tool, and it’s clear why hundreds of customers choose us every day.
Shop Confidently Today
Discover our range of beautiful, made-to-measure blinds and enjoy the peace of mind that comes with the PerfectFit Guarantee.
Limitations and Terms for PerfectFit Guarantee
1. Eligibility Requirements
• The PerfectFit Guarantee must be purchased at the time of the original order.
• Claims can only be made within 7 calendar days of receiving the blinds, as verified by the delivery tracking information.
2. Proof of Issue
• Customers must provide clear photographic evidence of the blinds not fitting correctly, including:
• Measurements of the blinds received (width and drop).
• Photos showing how the blinds do not fit the intended space.
3. Measurement Variation Limit
• Adjustments are only eligible for measurement discrepancies within +/- 10% of the original measurements.
• Larger deviations are not covered under the PerfectFit Guarantee.
4. Product Condition
• Returned blinds must be in original, unused condition and free from any damage, stains, or modifications by the customer.
5. Shipping and Returns
• Customers must return the original blinds at their own cost to process a claim.
• The £10 delivery fee for the replacement applies for all claims.
6. One-Time Use
• The PerfectFit Guarantee can only be used once per order. Further adjustments will not be covered under the same purchase.
7. Excluded Products
• Certain products, such as heavily discounted or clearance items, custom designs, or special materials, may not be eligible for the PerfectFit Guarantee. When these exclusions apply, the PerfectFit guarantee won't be available for purchase.
8. Fraud Prevention Measures
• Zen Shades reserves the right to investigate claims that appear suspicious or repetitive.
• Any misuse of the PerfectFit Guarantee (e.g., consistent incorrect measurements or contradictory evidence) may result in denial of the claim and forfeiture of the guarantee for future orders.
9. Exclusions for Intentional Errors
• The guarantee does not cover intentional over- or under-sizing for any purpose other than fitting the blinds to the specified measurements.
10. Non-Transferable Guarantee
• The PerfectFit Guarantee applies only to the original purchaser and cannot be transferred to another person or subsequent property owner.